Tourist Sim card in Cuba

How to Get a Cuba Sim Card for Tourists

Accessing the internet when in Cuba is changing quickly – there are more and more public wifi locations available and more hotels and casa particulars now provide internet access.  Some international mobile providers have a roaming agreement with Cuba, so you can use your home provider, but it might be expensive.  And now, you can buy a tourist sim in Cuba so you have access to the internet when you’re on the move and at locations of your convenience.   So here’s all your need to know about getting a tourist sim in Cuba.

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Your options for accessing the internet in Cuba are simple.

  1. Buy an internet access card from Cuba’s provider ETECSA and use the internet in one of the public spaces – you can read about the internet in Cuba in our guide here.
  2. Use data from your mobile provider – some providers from France, Italy, Canada, the UK and Russia have agreements in place in Cuba.  Read more here.
  3. Buy a tourist SIM card and have data on the move.
  4. Now, in 2024 there’s an option to buy a Cuba eSIM. You can buy it here. Or I wrote more about it here,

I’ll cover the Tourist SIM card in this article, but I’ll also include a few details about the eSIM too.

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Here’s how to get a Cuba Sim Card

You can buy a tourist sim card online in advance and collect it on arrival.  You can also buy a Cuban tourist sim card at the Jose Marti Havana airport.  You may also be able to buy a tourist sim at ETECSA offices, but you’ll likely need some Spanish language skills to do that.

Alternatively, if you have a phone that is eSIM compatible you can buy a Cuba eSIM here and be ready to go as soon as the plane lands.

The easiest way to buy a physical tourist sim card in Cuba

The quickest way to get a tourist sim card in Cuba is to pre-order it for collection at a variety of places that include:

Where to pick up a phyiscal tourist sim card in Cuba

You can collect tourist sims from the Cubacel booths at the following airports, which are open 24/7 for collection (unless other opening hours are detailed). You’ll need your ID with you to collect the card, and it should match the ID that you’ve put on your order.

  • Havana Jose Marti Airport – Terminal 3 – open 24/7
  • Jose Marti Airport Havana, Terminal 2 – Open 0800 – 1900
  • Varadero Airport Open 24/7
  • Cayo Coco Airport
  • Santa Clara Abel Santamaria Airport
  • Camaguey Ignacio Agramonte Airport
  • Holguin Frank Pais Airport
  • Santiago de Cuba Antonio Maceo Airport

The sim card can also be collected from ETECSA offices, but they’re better set up for collection at the airport.

You can preorder and prepay it via Suena.

What packages are available for the tourist sim card cards in Cuba in 2024

The deal for tourists currently is

  • 6Gb of data
  • 100 SMS
  • 100 minutes
  • Valid for 30 days

What is the cost of the Cuban tourist sim card?

This Cuban tourist SIM card costs US$34.95. 

If you prefer to have an eSIM for Cuba, then you can buy one for US$9.50 and top up when you need more data. Buy an eSIM for Cuba here.

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Can you recharge the Cuban tourist sim card?

Yes.  You can recharge this sim card online with Suena or other providers for the following costs.

  • 10 GB – 23.62  USD
  • 20 GB – 35.43  USD
  • 50 GB – 70.86  USD

The tourist sim card is active immediately and can be used for 30 days.

Where to collect your tourist sim in Cuba

You will collect it at the Cubacel counter at Havana Airport, or any of the airports detailed above.  The Cubacel office is open 24 hours a day and is in Terminal 3 at the airport.  The ETECSA office is over the road from the terminal past the little open-air restaurant area, it’s a small office on the right.

You’ll need the code that you were sent when ordering and they will put the SIM card in your phone for you.  The SIM works for 30 days from activation. It should take about 15 minutes from your arrival to get the SIM working.

If you arrive in Cuba via another airport, then you can collect your sim card at an ETECSA office during their stated opening hours.  You can find details of the ETECSA offices here.

FAQs on Cuban Tourist Sims

Got questions about Cuban tourist sims? Or want to know more details about tourist sim cards in Cuba and we haven’t answered your questions?  Check out our frequently asked questions about sim cards in Cuba for tourists, or ask us yours in the comments.

Will all mobile phones work in Cuba?

To function in Cuba your phone will need to be unlocked and to operate with the following details.

NETWORKBANDSFREQUENCIES
3G8900
3G12100
4G31800

Do I need specific settings to use the mobile data?

To use the mobile data, you must set up a nauta access point in your mobile phone:

Name:    nauta
APN:  nauta

Can I extend the Cuban tourist sim card?

No, the sim card will only work for 30 days.  The Cuban sim card will not be extended beyond 30 days.

Is there a cost for receiving calls on the Cuban tourist sim

No.  There is no charge for receiving either national or international calls on this sim.

Where can I recharge the Cuban tourist sim?

The following providers can be used to recharge the Cuban tourist sim

How can I check what minutes, SMS’s and data I have left on my tourist sim?

Use the code *222*887# to identify what data, minutes and SMS allocation you have left on your tourist sim.

These are the resources and booking sites that we use when traveling to Cuba.

Get a Cuba Travel and Medical Insurance Quote from Visitors Coverage here

Alternatively, Civitatis Insurance is a great option for the required insurance for Cuba.

You will need a Cuba Tourist Card to enter Cuba – some airlines include these, if yours doesn’t, buy one from EasyTouristCard – now valid for 90 days.

Book your Viazul Bus tickets here

Pre-book and prepay shared & private shuttles here

Book the best FREE Walking Tours in Cuba

Reserve attractions, day trips, and activities in Cuba here

Get online in Cuba EASILY with a Cuba eSIMread about Cuba ESIMS here, or buy a Cuba eSIM here.

Download and install a VPN BEFORE you travel to Cuba > discount coupon here

Book Accommodation in Cuba’s Casa Particular here

Final Words on How to Get a Tourist Sim in Cuba

Buying a tourist sim card in Cuba is really easy.  It’s one of those things that you can do before you arrive in Cuba – book and pay for your Cuban tourist sim card online before you travel and collect it at either Havana airport or an ETECSA office. 

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